Answer

You can offer simple, respectful condolences such as:

“I’m very sorry for your loss. I’m thinking of your family during this difficult time.”

Or:

“Please accept my heartfelt condolences. I’m here to help with the dog if you need anything.”

What You Can Offer

As their dog walker, the most appropriate support is practical and gentle:

• Offer to walk the dog at flexible times.
• Offer an extra walk if the family is busy with mourning rituals.
• Keep communication calm and brief.
• A simple sympathy card is appropriate.
• Flowers are generally acceptable for condolences, but if you are unsure, a card is safer.

What to Avoid

• Avoid saying “they are in a better place,” because Jain beliefs about the soul and rebirth are specific.
• Avoid bringing food unless you know their dietary rules. Many Jains follow strict vegetarian practices, and some may avoid root vegetables or have fasting customs.
• Avoid religious assumptions unless they bring it up.

Spiritual Understanding

In Jain Dharma, death is understood as the soul leaving one body and continuing its journey according to karma. A respectful attitude, peaceful words, and non-intrusive support are very meaningful.

Takeaway

A kind message, a sympathy card, and practical help with the dog would be thoughtful and respectful. Keep it simple, sincere, and gentle.